Return Policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same (new) condition that you received it and you are responsible for shipping it back with a tracking number. If your item was damaged before you received it, we will pay for shipping, or we will send you replacement parts. 

To start a return, you can contact us at charlie@ohrdesign.ca 
Items sent back to us without first requesting a return will not be accepted.

Please note that returns will need to be sent to the following address: 

OHR Design
Box 24045 RPO Midtown
S7K 8B4
Saskatoon, SK, Canada

You can always contact us for any return questions

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like digital products.  Please get in touch if you have questions or concerns about your specific item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.